Key features:
Ben Sayers’ 12-club M8 Package Sets offer everything you will need to get out on the course and are a perfect set for those golfers who are new to the game or those who want to buy a high-quality set of clubs for a very reasonable price.
All of the M8 woods come fitted with regular flex graphite shafts and the irons are available with either steel or graphite shafts, all of which are designed to increase swing speed and promote a high-launching ball flight. Effective weight distribution in the woods and irons also ensures that the clubs are incredibly forgiving even on off-centre strikes.
Our men’s package sets are available in a wide range of options, with different colour finishes (red, blue and black), left and right-handed options, in standard, one-length and +1 inch length options.
Please note our Express delivery is not available for the following postcodes: DG, TD, TR, PL, LD, LL30-78, SA 32-73, SY14-25, HR2-6
Please note we do not deliver to the following postcodes: GY, JE, ZE, HS, KW, IM
UK Mainland - 2-5 working days
Couriers
The delivery company used varies according to the size/weight of your item(s).
We currently deliver using the following couriers: Royal Mail, Hermes, Yodel, XDP, and DPD.
Delays
Sometimes occasional delays are possible due to conditions outside of our control. Whilst we work hard to deliver within the provided timescales, we are unable to guarantee dates and times for delivery.
Tracking Your Order
If you would like further details on delivery timeframes or tracking information, please get in contact with our friendly customer service department who will be happy to help. The team are available on 0121 748 8044 from:
Monday - 9am to 5pm
Tuesday to Friday - 9am to 3pm
Checking Your Order
At point of delivery we kindly request that you please check your order for any signs of damage - even if you do not intend to use your item immediately - at which time you can sign for as damaged with the courier or reject the delivery. Please report any damages to our customer service team by calling on 0121 748 8044 or emailing:
Sales Enquiries: sales@bensayers.com
General Queries: info@bensayers.com
Any claims for damages or discrepancies much be submitted within 3 days of receipt of your goods.
Delivery Type | Shipping Rate | Time of Delivery |
Standard | £5.00 | 2-5 days |
|
When to return
Changed your mind about your order? Not a problem – simply let us know within 45 days of receipt of your goods that you wish to return your unwanted goods. You then have a further 45 days to return the item(s) to us.
Information regarding the return of damaged goods can be found at the bottom of this returns policy.
Please be aware that we will need to inspect and approve a return before issuing any refunds.
How to return
We kindly request that you put your returns request in writing to us and state whether you would like a refund, exchange or replacement. If you have purchased your item via our website, please inform us of your request via email at Sales Enquiries: sales@bensayers.com or General Queries: info@bensayers.com. If you have purchased your item via a third party sales channel such as eBay or Amazon, please inform us of your request via the respective third party chat/email.
Please note that you are liable for any transportation costs incurred to return your item(s).
Please be aware that any unwanted goods should be returned to us unused, in their original packaging, and in the condition in which you received them. Please check that all instructions and fixings for your item are included with your return.
If your order comes in multiple boxes, please ensure that all parts are returned to us in their original packing and in their original received condition.
Please ensure that you also request proof of postage from your chosen courier and notify us of your return tracking information at Sales Enquiries: sales@bensayers.com or General Queries: info@bensayers.com
Getting a refund
The team processes the refund to your original method of payment within 3-5 working days of confirming that we have received your item(s). The return of the funds into your account is then dependant on the end processor, e.g. your bank, Paypal, Amazon Pay, etc.
For items that are returned to us as unwanted, we will refund the original paid price of the item itself only - the delivery charge is not included in your refund.
If you have requested a replacement or exchange of your goods, this will be sent out once we have received and approved your return.
We reserve the right to withhold part or all of a refund should any unwanted goods not be returned to us in their original condition. A re-stocking fee may also apply.
If you would like an update on the status of your refund, exchange or replacement please contact our team on 0121 748 8044 (Mon to Fri, 9am-5pm).
Returning faulty products
All items should be checked upon delivery, even if you are not planning on using your item straight away.
Although we strive to ensure that all of our products are carefully packaged and delivered to our customers, unfortunately there may be rare occasions when an item arrives faulty or damaged.
In the event of receiving a faulty item, we please ask that you either:
Reject the item upon delivery
OR
Sign for the item as damaged and then forward on details of the issue plus any supporting images within 3 working days to Sales Enquiries: sales@bensayers.com or General Queries: info@bensayers.com
Please be aware that we cannot accept damaged claims after 3 working days of receipt of the order.
Any replacements for items that have been agreed upon by our team as faulty/damaged will be sent to you free of postage charges.
Contacting us
If you have any questions about returning goods, please don’t hesitate to get in touch with our friendly customer service team.
Reception: 0121 748 8044
Sales Enquiries: sales@bensayers.com
General Queries: info@bensayers.com
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