Troubleshooting guide – Ben Sayers
My Trolley has no power
The motor is running but wheels are not turning
My trolley pulls left or right when moving or the trolley goes off to one side straight away
The Battery lacks power
Things to look out for
Frequently Asked Questions (FAQ)
Should I charge the battery once I receive the unit?
Ben Sayers: Our batteries come supplied fully charged, but we recommend you charge them for a full 12 hours before the first usage. The charger should show a solid red light while it's charging and will then turn to green when the battery is fully charged. The batteries develop their full potential after a few full charging cycles.
How long does the battery last?
Ben Sayers: Our batteries are designed to last for 18/36 holes of play on average or 5-10 hours of play per charge, depending on the model. Depending on the weight and topography of your course this time may vary slightly. However, we recommend recharging the battery after every use, as complete drainage of the battery reduces the charge the battery can hold.
What do the lights on the handle mean?
Ben Sayers: The red, amber and green LEDs on the handle indicate the level of charge of the battery. When the battery is fully charged, all 3 lights are illuminated. As the battery depletes, first the green, then amber lights will go off. If only the red is on the battery only has low charge left and will need recharging.
My trolley has no power when I try to turn it on?
Ben Sayers: Please check if all electrical connections are tight. Also check that the battery connector cable is intact and that the metal linings in each of the three holes are in place.
My trolley tends to track to one side. What should I do?
Ben Sayers: All trolleys will follow the weight distribution of your equipment (maximum capacity 30kg) and the slopes of the course. If the weight in your bag is unevenly distributed the trolley will always tend to track to that side. Make sure that your bag is balanced. Please test the tracking of your trolley without the bag on even terrain. The tracking can also be adjusted by adjusting the front wheel using the dials on either side of the wheel. If necessary, the front wheel axle can be loosened and manually realigned.
Spares and Accessories
You can find our spare parts & prices here: https://bensayers.com/spare-parts-c643
You can find our accessories & prices here: https://bensayers.com/accessories-c642
If your looking for a spare part that you can't find on our website please contact our customer service team who will able to advise if we have something suitable:
Reception: 0121 748 8044
Sales Enquiries: firstname.lastname@example.org
General Queries: email@example.com
Battery Care Information
1. Operating Your Electric Trolley
In order to turn the trolley on press and hold the power button for approximately three seconds until the LED display lights up.
While holding onto the handle start turning the speed control dial clockwise. The trolley will start to move forwards at the speed setting displayed on the LED display. You can adjust the speed to your desired pace by turning the speed control dial.
To stop the trolley either turn the speed control dial anti-clockwise until the display reads 0 or press the power button once.
2. Battery Use and Care
PLEASE FOLLOW THESE PRECAUTIONS AND GUIDELINES FOR CORRECT BATTERY USE. FAILURE TO DO SO MAY DIMINSH THE LIFE OF THE BATTERY AND INVALIDATE YOUR WARRANTY.
NEVER TOUCH THE ELECTRIC TERMINALS OF THE BATTERY AS THIS IS A SAFETY HAZARD
3. How to Charge the Battery
Charge the battery by plugging the charger into the battery and then plug the charger into the mains electricity supply. Charge the battery after each round of golf. Charging is complete when the charger light changes colour from red to green and can take between 5 - 10 hours. We recommend charging your battery for an extra 1-2 hours after the green light appears to ensure a full charge.
Once the battery is fully charged please disconnect the charger lead.
36-Hole Lead Acid - 12V 36Ah SLA
18-Hole Lithium - 14.4V16ah
36-Hole Lithium – 14.4V20ah
Dimensions:19x13x16cm (Lead Acid Battery)
or 18x10x7.6cm (Lithium Battery)
Length:90 cm Width:51 cm Height:31 cm
Length:92 cm Width:52 cm Height:96 cm
Manual Seamless Rheostat
Battery Charge Indicator
Off-Power Free-Wheeling Mode
Output:12V/2A-3A lead charger
or 16.8V/3A lithium charger
Power:1 x 250 Watt (200Watt)
12V DC Electric
Airless, rubberized tread
Drive Train Materials
Rear Wheel Drive
Type: Cardboard Box, Styrofoam
Dimensions: 90 x 51 x 32 cm